Suggestions for Handling Some Common Objections
1. We've received many top-notch candidates for this job and it will take
some time to sort through them.
Suggestion: Try "Congratulations! The job deserves a top-notch
candidate and I see why many are attracted to it. I offer some unique
qualities and also need to come to my own decision shortly. Perhaps it would be
useful to meet and start a conversation, so we'd be prepared to move quickly.
2. We'll get back to you.
Suggestion: Try to obtain a commitment to the next step. "I appreciate
the time it takes to make decisions. Do you think my qualifications will satisfy
your needs?" If so, "Can we schedule the next meeting now? or
"Who is the next person I need to meet to get closer to a final
decision?" If your qualifications do not satisfy, you might ask, "What
would I have to show you to enhance my standing?:"
3. You do not have the kind of experience we are looking for.
Suggestion: "I can understand why you would want someone with direct
experience in... On the other hand, my experience, particularly since it is
nontraditional, would provide beneficial new perspectives in today's
fast-changing climate."
4. Unfortunately, we need someone with a degree in _____ for this
job."
Suggestion: This is similar to objections about not having the
"right" experience. You need to understand why a company is looking
for a particular degree or background. You might ask: "Would it be possible
to hire a good person who doesn't have the exact degree and train him to the job
your way?" Help the company rethink the job and consider alternative.
5. Your're overqualified.
Suggestion: This is one of the more difficult objections to understand. It
usually reflects the employer's assumption that you will want more than he can
pay. Explore with a question or two: "Are you concerned about the
compensation? or "If I could make a significant reduction in the cost of
operations, would you be willing to discuss the situation further?
6. We have had a change of plans and are going to postpone hiring.
Suggestion: This objection is frequent in tenuous economic times. The best
response could be to offer alternative to full-time work. You might be willing
to start as an independent consultant for a few months. This relieves the
employer of having to make a full-time commitment until ready.
Adapted from Interview Express, Tom Jackson and Bill
Buckingham